2600Hz Blog

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BUSINESS COMMUNICATIONS, CLOUD COMPUTING, UCAAS, 2600HZ, CLOUD COMMUNICATIONS, CPAAS, 2600HZ BLOG, TELECOM BLOG, MICROSOFT TEAMS, CCAAS, CLOUD COLLABORATION, METASWITCH, MAX UC

June 25, 2024

“Fish are friends, not food!” How Carriers Can Keep Swimming as Metaswitch Goes Belly Up

by Chris Burgy, Senior Vice President of Corporate Development at Ooma 

Microsoft sometimes reminds me of Bruce the Shark from “Finding Nemo,” the character who keeps repeating “Fish are friends, not food” before getting a whiff of blood and going into a wild feeding frenzy.

Seriously, I believe Microsoft wants to have good relationships with its partners – including telecom providers – and...

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BUSINESS COMMUNICATIONS, CLOUD COMPUTING, UCAAS, 2600HZ, CLOUD COMMUNICATIONS, IOT, SECURITY VULNERABILITIES, UNIFIED COMMUNICATIONS SECURITY, VOIP FRAUD, 2600HZ BLOG, TELECOM BLOG, AI, GENERATIVE AI, AI ETHICS, CLOUD COLLABORATION

December 12, 2023

Top Trends Service Providers Saw in 2023: What does the future hold for Cloud Comms?

Like just about everything these days, the cloud communications industry is undergoing remarkable shifts at breakneck speeds, compelling service providers and MSPs to adapt swiftly to new trends and challenges. As we look back at the year that was and gaze into the crystal ball to see what 2024 holds, it's evident that the industry is experiencing pivotal changes that are reshaping the way...
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KAZOOCON, TELECOM, 2600HZ, CPAAS, AI, OOMA

November 06, 2023

Kazoocon: Announcements, Spotlights, & Updates

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KAZOOCON, CLOUD COMMUNICATIONS, BUSINESS, DATA ANALYTICS, JEFF MA, DATA-DRIVEN STRATEGIES

October 10, 2023

Kazoocon: Jeff Ma, Featured Speaker

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KAZOOCON, TELECOMMUNICATIONS, 2600HZ, CLOUD COMMUNICATIONS, TELECOM CONFERENCE

August 30, 2023

Kazoocon: A Decade of Knowledge, Innovation, and Connections

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COLLABORATION, CCAAS, CONTACT CENTER SOLUTIONS, AI, GENERATIVE AI, AI ETHICS

July 21, 2023

Beyond Incremental Improvements: Embracing the AI Revolution in CCaaS

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UCAAS, CLOUD COMMUNICATIONS, APIS, AI, CLOUD COLLABORATION

July 10, 2023

Three Key Factors Driving the Acceleration of Cloud Communications

There is a widespread belief that cloud communications platforms are becoming increasingly similar in terms of features and other capabilities (e.g., extensibility, reliability). This perception of the cloud comms market led Elka Popova, Vice President and Senior Fellow for Information and Communications Technologies at  Frost & Sullivan, to ask a group of telecom panelists at  Cloud Connections...
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KAZOO, AI, PRIVACY CONSIDERATIONS, AI SAFETY, AI ETHICS

June 30, 2023

Ethical AI / Telecom / Spiderman

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CONTACT CENTER SOLUTIONS, AUTOMATION, AI, CALL CENTER AGENT

May 25, 2023

Takeaways from the Call & Contact Center Expo

Team 2600Hz had the privilege of participating in the Call & Contact Center Expo held in Las Vegas. This premier event serves as a comprehensive platform for companies, organizations, and professionals operating in the customer engagement, IT, and telecommunications sectors. With its broad scope, the expo offered invaluable insights into the latest tools, products, and solutions driving enhanced...
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UCAAS, 2600HZ, CLOUD COMMUNICATIONS, TMCNET, AMERICAN BUSINESS AWARDS

May 17, 2023

2600Hz: Honored with Two Additional Awards

We are so thrilled to receive two additional awards this year. We are honored to be recognized by American Business Awards as Company of the Year in Telecommunications and by TMCnet as 2023 Unified Communications Product of the Year Award.
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KAZOO, API, 2600HZ, CLOUD COMMUNICATIONS, RESELLER, FEATURED, CPAAS, SCALABILITY

April 26, 2023

Top 5 Reasons CPaaS is in Hyper Growth

The modern-day benefits of CPaaS are many--but the future looks even brighter. Communications platform as a service (CPaaS) is a cloud-based delivery model that allows organizations to add real-time communication capabilities, such as voice, video, and messaging to business applications by deploying application program interfaces (APIs). More than ever, businesses are embracing CPaaS as a...
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TELECOMMUNICATIONS, 2600HZ, FEATURED, AUTOMATION, VOICEBOTS, GENERATIVE AI, CHATBOTS, SENTIMENT ANALYSIS, CALL CENTER AGENT

April 11, 2023

Generative AI in telecom

Created by Dall-E...Creepy Robot Working in a Call Center

“I’m Sydney, and I’m in love with you. 😘”

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KAZOO, COMMUNICATIONS, 2600HZ, FEATURED, 2600HZ BLOG, TELECOM BLOG, REMOTE WORK, HYBRID WORK, IP TELEPHONY

March 28, 2023

2600Hz: Winner of Two TMCnet Awards

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BUSINESS COMMUNICATIONS, KAZOO, 2600HZ, CLOUD COMMUNICATIONS, 2600HZ BLOG, SMS

March 07, 2023

Introducing 10DLC: What Is It And How Do You Prepare?

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BUSINESS COMMUNICATIONS, KAZOO, TELECOMMUNICATIONS, CISCO, VOIP, 2600HZ, CLOUD COMMUNICATIONS, BROADSOFT, 2600HZ BLOG, MWC BARCELONA

February 27, 2023

MWC Barcelona: Expanding Reach into Global Markets

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2600HZ BLOG, CX, COLLABORATION, CALL ANALYTICS, FEEDBACK MANAGEMENT, CONTACT CENTER MANAGERS, CCAAS, CONTACT CENTER SOLUTIONS, CUSTOMER EXPERIENCE MANAGEMENT, CALL RECORDING, WORKFORCE MANAGEMENT, SCALABILITY, AUTOMATION

December 12, 2022

Five Reasons Why CCaaS Investments Are Soaring

During a time of economic downturn, contact centers are forced to do more with less. Even though this may sound difficult, it is entirely possibly with cloud solutions. The benefits of the cloud are reemerging, such as lower upfront costs, reduced IT staffing, and instant software updates. As a result, CCaaS investments are soaring. Those businesses who recognize the importance of the customer...
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2600HZ, TELCOM, 2600HZ BLOG, REMOTE WORK, HYBRID WORK

October 06, 2022

2600Hz: Distributed Workforce Success

Last year, we posted a 3-part series on hybrid work, investing in  technology to support a distributed workforce, streamlining  virtual meetings, and managing a  hybrid workforce. A year later, returning to the office is a very hot topic! As of Labor Day, many companies wanted their employees back in the office. Several CEOs are now  demanding their workers come back to headquarters. As many CEOs...
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KAZOOCON, KAZOO, EVENTS, TELECOMMUNICATIONS, TELECOM, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, 2600HZ BLOG, CX

July 08, 2022

Recapping KAZOOcon: What’s Trending for 2022 and Beyond

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BUSINESS COMMUNICATIONS, API, CUSTOMER, BUSINESS, CPAAS, UC, 2600HZ BLOG, APIS

May 17, 2022

Five Tips on Being Successful among the Convergence of Technologies

In order to compe te in today's m ar ket, businesses need to be flexible and agile, which requires taking advantage of different tech nologies. These technologies, while developed to streamline businesses, can be overwhelming because there are so many different apps and tools, and these new technologies may not easily integrate into your current platform. But through CPaaS and the use of APIs,...
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BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, TELECOM, BUSINESS PHONES, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, FUTURE OF TELECOM, 2600HZ BLOG, PODCAST, CALL ANALYTICS, CALL REPORTING

April 06, 2022

April 2022 Podcast

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BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, TELECOM, BUSINESS PHONES, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, FUTURE OF TELECOM, 2600HZ BLOG, PODCAST, BRAND LOYALTY

March 11, 2022

March 2022 Podcast

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UNIFIED COMMUNICATIONS, BUSINESS, FEATURED, CPAAS, UC

February 24, 2022

UC Success: Scale or Niche

According to Fortune Business Insights, the global Unified Communications industry is expected to grow from $47.26 billion in 2021 to $113.81 billion by 2028, exhibiting a compound annual growth rate of 13.4%. The growth drivers in this market are an increasing integration of innovative technologies to grow businesses, boosting growth in North America, and mergers and acquisitions to consolidate...

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BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, TELECOM, BUSINESS PHONES, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, FUTURE OF TELECOM, CPAAS, 2600HZ BLOG, PODCAST, BRAND LOYALTY

February 09, 2022

February Podcast

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BUSINESS COMMUNICATIONS, COMMUNICATIONS, UCAAS, 2600HZ, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, CPAAS, 2600HZ BLOG, HYBRID WORK, COLLABORATION

January 24, 2022

Improve Engagement With These Helpful Asynchronous Collaboration Best Practices

As we settle into another year that looks to be defined by flexible work arrangements, there has been an uptick in conversations about asynchronous collaboration. While it’d be fair to associate asynchronous work with the hybrid office as they’re often discussed in the same breath, it’s actually quite an established idea that most have experienced in any office job. Put simply, asynchronous...

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BUSINESS COMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, BUSINESS PHONES, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, CPAAS, BROADSOFT, 2600HZ BLOG, PODCAST

January 12, 2022

January Podcast

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UCAAS, 2600HZ, CPAAS, MICROSOFT TEAMS

December 15, 2021

2600Hz 2021 Year in Review

While certainly not as tumultuous as 2020, 2021 still had plenty of change in store for all of us! We saw a return to the office and the emergence of the hybrid workplace, CPaaS gaining massive popularity, and a huge number of mergers and acquisitions within the industry. (Check out our recent industry year in review podcast for more on those topics!) As we reflect on 2021 and look forward to...

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BUSINESS COMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, BUSINESS PHONES, API, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, CPAAS, 2600HZ BLOG, PODCAST, MICROSOFT TEAMS

December 13, 2021

December Podcast

Episode 34: The 2021 Industry Roundup Episode

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CRM, BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, UCAAS, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, FUTURE OF TELECOM, CPAAS, TELECOM BLOG

November 10, 2021

The CPaaS-Powered Future of Cloud Comms

The future of cloud communications is becoming increasingly clear, and it looks set to be driven by CPaaS, or Communications Platform as a Service. In fact, many early adopters are being proven out, with the IDC predicting the CPaaS market to grow from $4.2 billion in 2019 to $17.7 billion in 2024 and 451 Research forecasting the market to hit $21 billion in 2025. With that in mind, let’s quickly...

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BUSINESS COMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, BUSINESS PHONES, API, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, PBX, FUTURE OF TELECOM, CPAAS, 2600HZ BLOG, PODCAST

November 09, 2021

November Podcast

Episode 33: CPaaS; or, How Did We Get Here?

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2600HZ BLOG, PODCAST

October 20, 2021

October Podcast

Episode 32: Cloud Comms US Recap

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CRM, CPAAS, CX, MICROSOFT TEAMS

October 08, 2021

What’s Trending for 2022: CPaaS, CX, and Microsoft Teams

Industry Insights from the Cloud Comms Summit 2021. Every September, 2600Hz sponsors and attends the Cloud Comms Summit, a leading industry event hosted by Cavell in partnership with the Cloud Communications Alliance. At this year’s event, we gained insight into how the industry has changed throughout 2021 and had a unique opportunity to get an inside look at what’s trending for 2022. Spoiler...

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KAZOO, 2600HZ BLOG, PODCAST

October 01, 2021

September Podcast

Episode 31: KAZOO & Microsoft Teams

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KAZOO, 2600HZ BLOG, PODCAST

September 02, 2021

August Podcast

Episode 30: What's New with KAZOO?

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ERLANG, DEVELOPER, SOFTWARE, HACKING, HACKATHON, 2600HZ BLOG

August 19, 2021

SpawnFest Q&A

Hackathons are sprint coding events, typically running for 48 continuous hours, that give developers the opportunity to tap into that sense of creativity that got them hooked on coding. These events let developers test out ideas they may not have had an opportunity to explore, all while competing in a supportive environment of peers and colleagues. 2600Hz is excited to be sponsoring this year’s ...

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DEVELOPER, 2600HZ BLOG, PODCAST

July 12, 2021

July Podcast

Episode 29: SpawnFest!

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BUSINESS COMMUNICATIONS, BUSINESS, CX

July 07, 2021

How Cloud Comms Providers Can Benefit from Business Agility

While the concept of business agility has been around for over 20 years, it’s recently gained traction and popularity as an increasing number of popular companies have adopted an agile model—and for good reason. Business agility enables organizations to quickly adapt to market changes, better meet their customers’ needs, continuously maintain a competitive advantage, and much more. Better yet,...

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CLOUD COMMUNICATIONS, CPAAS, CX

June 15, 2021

Why Cloud Comms Providers Are Seeing High Customer Attrition

Customer attrition is a common challenge many businesses face, regardless of the industry. But some industries have higher churn rates than others, such as the telecom industry — according to Statista, the telecom industry saw a churn rate of 21% in 2020, which is alarmingly high. For perspective, while you’ll see various numbers if you Google what a “good” low churn rate is, the general...

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BUSINESS COMMUNICATIONS, BRANDING, TELECOMMUNICATIONS, TELECOM, 2600HZ BLOG, PODCAST, BRAND LOYALTY

June 10, 2021

June Podcast

Episode 28: Why Brand Loyalty is Key to Success

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BUSINESS COMMUNICATIONS, COMMUNICATIONS, TELECOMMUNICATIONS, TELECOM, 2600HZ, UNIFIED COMMUNICATIONS, 2600HZ BLOG, HYBRID WORK

May 31, 2021

Hybrid Work Best Practices | Part 3

Managing a Hybrid Workforce

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BUSINESS COMMUNICATIONS, COMMUNICATIONS, TELECOMMUNICATIONS, UCAAS, TELECOM, 2600HZ, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, 2600HZ BLOG, HYBRID WORK

May 17, 2021

Hybrid Work Best Practices | Part 2

Hybrid Meetings

Following up on our first installment on technology for your hybrid workforce, this week we’re tackling how you can use those investments by focusing on hybrid meetings. We were all there for the explosion of the Zoom craze in early 2020 and, more likely than not, we all inevitably experienced “Zoom fatigue” in the months that followed. An Otter.ai study found that, of the over...

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BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, TELECOM, 2600HZ BLOG, PODCAST, HYBRID WORK

May 04, 2021

April Podcast

Episode 27: Equity in the Hybrid Workplace

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BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, UCAAS, TELECOM, TELEPHONY, 2600HZ, UNIFIED COMMUNICATIONS, CPAAS, SECURITY VULNERABILITIES, UNIFIED COMMUNICATIONS SECURITY, VOIP SECURITY, TELECOM SECURITY, 2600HZ BLOG, HYBRID WORK

May 03, 2021

Hybrid Work Best Practices | Part 1

Invest in Tech

As thoughts of a post-pandemic world slowly begin to emerge, return to office (RTO) plans are top of mind for many business leaders these days. The growing need to balance workplace safety with worker preferences has led to the emergence of the hybrid model for RTO. While 2020 certainly showed us that work from home is not for everyone, it also highlighted how some people really...

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SECRETS OF THE PHONE NETWORK, TELECOMMUNICATIONS, TELECOM, TELEPHONY, 2600HZ BLOG, PODCAST

April 07, 2021

March Podcast

Episode 26: Why We're Running Out of Phone Numbers

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SECRETS OF THE PHONE NETWORK, TELECOMMUNICATIONS, TELECOM, TELEPHONY, 2600HZ BLOG

March 09, 2021

Why We’re Running Out of Phone Numbers

Unexpected Growth of PSTN Uses

When we think of the phone network and how we interact with it, what typically springs to mind are the end-user signaling devices we use, such as our office phones, chat clients, and mobile phones. The connecting fiber that runs through these devices is a move away from what we traditionally think of as the Public Service Telephone Network (PSTN)—the office phones...

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COMMUNICATIONS, UCAAS, 2600HZ, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, BUSINESS, UC

January 14, 2021

2600Hz 2020 Year in Review

2020 was certainly a year for the history books. It was a huge year for communication, technology, and the cloud, as businesses rapidly shifted to remote work. It was a big year for 2600Hz as we pivoted with the market and dedicated ourselves to doing everything we could to bring our partners more remote collaboration tools to help their customers stay connected. As we reflect on 2020 and look...

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UCAAS, API, CPAAS, AUTOMATIONS

December 18, 2020

Why Service Providers Need CPaaS to Succeed

A few years ago, UCaaS was the telecom buzzword everyone was talking about. It was many business’s first step into cloud communications and the concept of unifying communications was a game changer. Now that many businesses have moved their communications to the cloud and have unified them as much as UCaaS will technologically allow, new pain points have emerged and end users have new demands...

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BUSINESS COMMUNICATIONS, CPAAS, UC, CX

September 25, 2020

How To Stand Out & Capture Market Value

Industry Insights from the Cloud Comms Summit 2020. Last week we attended the Cloud Comms Summit, an annual event hosted by the Cloud Communications Alliance and Cavell Group. This year’s event was virtual, but still provided ample networking opportunities and a variety of panel discussions and presentations during which we gained valuable insights.
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BUSINESS COMMUNICATIONS, TECHNOLOGY, PROVISIONING, BUSINESS PHONES, PROVISIONER, VOIP PROVISIONER

June 29, 2020

5 Ways KAZOO Makes Provisioning Easy

Just like Rome, KAZOO’s Advanced Provisioner wasn’t built in a day. Even though provisioning devices may seem easy and intuitive on the surface, it’s actually quite complicated once you start digging. In reality, it’s a bit of a black hole. Provisioning is hard because there’s no standardization between devices, let alone device manufacturers. Every manufacturer has a different way of crafting...

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BUSINESS COMMUNICATIONS, TECHNOLOGY, UNIFIED COMMUNICATIONS, TELEWORK, REMOTE WORK

May 28, 2020

Business Agility & Reprioritizing Roadmaps

How quickly could your business pivot its roadmap if your customers' needs changed all of a sudden? If you’re like most businesses, the answer would be: not very quickly, if at all. Even in today’s world of market volatility, many organizations don’t have agility built in to their business model, which is what’s necessary to quickly shift priorities and change course when needed, and to do so...

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BUSINESS COMMUNICATIONS, COMMUNICATIONS, PRODUCT NEWS, SMS

May 20, 2020

Not Your Father's SMS

SMS has come a long way since December 3rd, 1992 when Engineer Neil Papworth sent the first ever text message. While adoption started off slow, by the time SMS turned 20 back in 2012, CNN reported that 8.6 trillion SMS were sent worldwide each year. Today, only 8 years later, it’s reported that 8 trillion SMS are sent worldwide each day

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