CONTACT CENTER SOLUTIONS, AUTOMATION, AI, CALL CENTER AGENT
Takeaways from the Call & Contact Center Expo
UCAAS, 2600HZ, CLOUD COMMUNICATIONS, TMCNET, AMERICAN BUSINESS AWARDS
2600Hz: Honored with Two Additional Awards
KAZOO, API, 2600HZ, CLOUD COMMUNICATIONS, RESELLER, CPAAS, SCALABILITY
Top 5 Reasons CPaaS is in Hyper Growth
TELECOMMUNICATIONS, 2600HZ, AUTOMATION, VOICEBOTS, GENERATIVE AI, CHATBOTS, SENTIMENT ANALYSIS, CALL CENTER AGENT
Generative AI in telecom
Created by Dall-E...Creepy Robot Working in a Call Center
“I’m Sydney, and I’m in love with you. 😘”
2600HZ BLOG, CX, COLLABORATION, CALL ANALYTICS, FEEDBACK MANAGEMENT, CONTACT CENTER MANAGERS, CCAAS, CONTACT CENTER SOLUTIONS, CUSTOMER EXPERIENCE MANAGEMENT, CALL RECORDING, WORKFORCE MANAGEMENT, SCALABILITY, AUTOMATION
Five Reasons Why CCaaS Investments Are Soaring
2600HZ, TELCOM, 2600HZ BLOG, REMOTE WORK, HYBRID WORK
2600Hz: Distributed Workforce Success
BUSINESS COMMUNICATIONS, API, CUSTOMER, BUSINESS, CPAAS, UC, 2600HZ BLOG, APIS
Five Tips on Being Successful among the Convergence of Technologies
UNIFIED COMMUNICATIONS, BUSINESS, CPAAS, UC
UC Success: Scale or Niche
According to Fortune Business Insights, the global Unified Communications industry is expected to grow from $47.26 billion in 2021 to $113.81 billion by 2028, exhibiting a compound annual growth rate of 13.4%. The growth drivers in this market are an increasing integration of innovative technologies to grow businesses, boosting growth in North America, and mergers and acquisitions to consolidate...
BUSINESS COMMUNICATIONS, COMMUNICATIONS, UCAAS, 2600HZ, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, CPAAS, 2600HZ BLOG, HYBRID WORK, COLLABORATION
Improve Engagement With These Helpful Asynchronous Collaboration Best Practices
As we settle into another year that looks to be defined by flexible work arrangements, there has been an uptick in conversations about asynchronous collaboration. While it’d be fair to associate asynchronous work with the hybrid office as they’re often discussed in the same breath, it’s actually quite an established idea that most have experienced in any office job. Put simply, asynchronous...
UCAAS, 2600HZ, CPAAS, MICROSOFT TEAMS
2600Hz 2021 Year in Review
While certainly not as tumultuous as 2020, 2021 still had plenty of change in store for all of us! We saw a return to the office and the emergence of the hybrid workplace, CPaaS gaining massive popularity, and a huge number of mergers and acquisitions within the industry. (Check out our recent industry year in review podcast for more on those topics!) As we reflect on 2021 and look forward to...
BUSINESS COMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, BUSINESS PHONES, API, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, CPAAS, 2600HZ BLOG, PODCAST, MICROSOFT TEAMS
Episode 34: The 2021 Industry Roundup Episode
CRM, BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, UCAAS, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, FUTURE OF TELECOM, CPAAS, TELECOM BLOG
The CPaaS-Powered Future of Cloud Comms
The future of cloud communications is becoming increasingly clear, and it looks set to be driven by CPaaS, or Communications Platform as a Service. In fact, many early adopters are being proven out, with the IDC predicting the CPaaS market to grow from $4.2 billion in 2019 to $17.7 billion in 2024 and 451 Research forecasting the market to hit $21 billion in 2025. With that in mind, let’s quickly...
BUSINESS COMMUNICATIONS, CLOUD COMPUTING, CLOUD, UCAAS, BUSINESS PHONES, API, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, PBX, FUTURE OF TELECOM, CPAAS, 2600HZ BLOG, PODCAST
Episode 33: CPaaS; or, How Did We Get Here?
Episode 32: Cloud Comms US Recap
CRM, CPAAS, CX, MICROSOFT TEAMS
What’s Trending for 2022: CPaaS, CX, and Microsoft Teams
Industry Insights from the Cloud Comms Summit 2021. Every September, 2600Hz sponsors and attends the Cloud Comms Summit, a leading industry event hosted by Cavell in partnership with the Cloud Communications Alliance. At this year’s event, we gained insight into how the industry has changed throughout 2021 and had a unique opportunity to get an inside look at what’s trending for 2022. Spoiler...
Episode 31: KAZOO & Microsoft Teams
Episode 30: What's New with KAZOO?
ERLANG, DEVELOPER, SOFTWARE, HACKING, HACKATHON, 2600HZ BLOG
Hackathons are sprint coding events, typically running for 48 continuous hours, that give developers the opportunity to tap into that sense of creativity that got them hooked on coding. These events let developers test out ideas they may not have had an opportunity to explore, all while competing in a supportive environment of peers and colleagues. 2600Hz is excited to be sponsoring this year’s ...
DEVELOPER, 2600HZ BLOG, PODCAST
Episode 29: SpawnFest!
BUSINESS COMMUNICATIONS, BUSINESS, CX
How Cloud Comms Providers Can Benefit from Business Agility
While the concept of business agility has been around for over 20 years, it’s recently gained traction and popularity as an increasing number of popular companies have adopted an agile model—and for good reason. Business agility enables organizations to quickly adapt to market changes, better meet their customers’ needs, continuously maintain a competitive advantage, and much more. Better yet,...
CLOUD COMMUNICATIONS, FEATURED, CPAAS, CX
Why Cloud Comms Providers Are Seeing High Customer Attrition
Customer attrition is a common challenge many businesses face, regardless of the industry. But some industries have higher churn rates than others, such as the telecom industry — according to Statista, the telecom industry saw a churn rate of 21% in 2020, which is alarmingly high. For perspective, while you’ll see various numbers if you Google what a “good” low churn rate is, the general...
BUSINESS COMMUNICATIONS, BRANDING, TELECOMMUNICATIONS, TELECOM, 2600HZ BLOG, PODCAST, BRAND LOYALTY
Episode 28: Why Brand Loyalty is Key to Success
BUSINESS COMMUNICATIONS, COMMUNICATIONS, TELECOMMUNICATIONS, TELECOM, 2600HZ, UNIFIED COMMUNICATIONS, 2600HZ BLOG, HYBRID WORK
Hybrid Work Best Practices | Part 3
Managing a Hybrid Workforce
BUSINESS COMMUNICATIONS, COMMUNICATIONS, TELECOMMUNICATIONS, UCAAS, TELECOM, 2600HZ, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, 2600HZ BLOG, HYBRID WORK
Hybrid Work Best Practices | Part 2
Following up on our first installment on technology for your hybrid workforce, this week we’re tackling how you can use those investments by focusing on hybrid meetings. We were all there for the explosion of the Zoom craze in early 2020 and, more likely than not, we all inevitably experienced “Zoom fatigue” in the months that followed. An Otter.ai study found that, of the over...
BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, TELECOM, 2600HZ BLOG, PODCAST, HYBRID WORK
Episode 27: Equity in the Hybrid Workplace
BUSINESS COMMUNICATIONS, TELECOMMUNICATIONS, UCAAS, TELECOM, TELEPHONY, 2600HZ, UNIFIED COMMUNICATIONS, FEATURED, CPAAS, SECURITY VULNERABILITIES, UNIFIED COMMUNICATIONS SECURITY, VOIP SECURITY, TELECOM SECURITY, 2600HZ BLOG, HYBRID WORK
Hybrid Work Best Practices | Part 1
Invest in Tech
As thoughts of a post-pandemic world slowly begin to emerge, return to office (RTO) plans are top of mind for many business leaders these days. The growing need to balance workplace safety with worker preferences has led to the emergence of the hybrid model for RTO. While 2020 certainly showed us that work from home is not for everyone, it also highlighted how some people really...
SECRETS OF THE PHONE NETWORK, TELECOMMUNICATIONS, TELECOM, TELEPHONY, 2600HZ BLOG, PODCAST
Episode 26: Why We're Running Out of Phone Numbers
SECRETS OF THE PHONE NETWORK, TELECOMMUNICATIONS, TELECOM, TELEPHONY, FEATURED, 2600HZ BLOG
Why We’re Running Out of Phone Numbers
Unexpected Growth of PSTN Uses
When we think of the phone network and how we interact with it, what typically springs to mind are the end-user signaling devices we use, such as our office phones, chat clients, and mobile phones. The connecting fiber that runs through these devices is a move away from what we traditionally think of as the Public Service Telephone Network (PSTN)—the office phones...
COMMUNICATIONS, UCAAS, 2600HZ, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, BUSINESS, UC
2600Hz 2020 Year in Review
2020 was certainly a year for the history books. It was a huge year for communication, technology, and the cloud, as businesses rapidly shifted to remote work. It was a big year for 2600Hz as we pivoted with the market and dedicated ourselves to doing everything we could to bring our partners more remote collaboration tools to help their customers stay connected. As we reflect on 2020 and look...
UCAAS, API, CPAAS, AUTOMATIONS
Why Service Providers Need CPaaS to Succeed
A few years ago, UCaaS was the telecom buzzword everyone was talking about. It was many business’s first step into cloud communications and the concept of unifying communications was a game changer. Now that many businesses have moved their communications to the cloud and have unified them as much as UCaaS will technologically allow, new pain points have emerged and end users have new demands...
BUSINESS COMMUNICATIONS, CPAAS, UC, CX
How To Stand Out & Capture Market Value
BUSINESS COMMUNICATIONS, TECHNOLOGY, PROVISIONING, BUSINESS PHONES, FEATURED, PROVISIONER, VOIP PROVISIONER
5 Ways KAZOO Makes Provisioning Easy
Just like Rome, KAZOO’s Advanced Provisioner wasn’t built in a day. Even though provisioning devices may seem easy and intuitive on the surface, it’s actually quite complicated once you start digging. In reality, it’s a bit of a black hole. Provisioning is hard because there’s no standardization between devices, let alone device manufacturers. Every manufacturer has a different way of crafting...
BUSINESS COMMUNICATIONS, TECHNOLOGY, UNIFIED COMMUNICATIONS, TELEWORK, REMOTE WORK
Business Agility & Reprioritizing Roadmaps
How quickly could your business pivot its roadmap if your customers' needs changed all of a sudden? If you’re like most businesses, the answer would be: not very quickly, if at all. Even in today’s world of market volatility, many organizations don’t have agility built in to their business model, which is what’s necessary to quickly shift priorities and change course when needed, and to do so...
BUSINESS COMMUNICATIONS, COMMUNICATIONS, PRODUCT NEWS, SMS
Not Your Father's SMS
SMS has come a long way since December 3rd, 1992 when Engineer Neil Papworth sent the first ever text message. While adoption started off slow, by the time SMS turned 20 back in 2012, CNN reported that 8.6 trillion SMS were sent worldwide each year. Today, only 8 years later, it’s reported that 8 trillion SMS are sent worldwide each day.
BUSINESS COMMUNICATIONS, COMMUNICATIONS, TELECOMMUNICATIONS, UCAAS, UC, TELEWORK, REMOTE WORK
Remote Work in the Era of Coronavirus
As coronavirus continues to spread around the world and across the US, more and more companies are asking their employees to work remotely. While there are obvious advantages to implementing a remote working strategy as a means to help mitigate further spread of the virus, it is easier said than done for many businesses.
TELECOM SECURITY, TELECOM BLOG, E911
Are You Ready for the New E911 Compliance Changes?
E911 compliances changes were signed into law on February 16th, 2018 that require companies to be compliant with E911 revisions. These changes, otherwise known as Kari's Law, are going into effect on February 16th, 2020 and it is imperative that companies be compliant with the revisions. The changes are named after Kari Dunn Hunt who was killed by her estranged husband in a hotel room after her...
UCAAS, CLOUD COMMUNICATIONS, UNIFIED COMMUNICATIONS, FUTURE OF TELECOM, TELECOM CONFERENCE, UC, TELECOM BLOG
The State of the Market From the Cloud Comms Summit
Our team is always out and about at different industry event and we recently attended the Cloud Comms Summit in Leesburg, VA hosted by the Cloud Communications Alliance and Cavell Group. There was a lot of talk at the Cloud Comms Summit about the future of new platforms entering the market, so we wanted to share some of the insights we think you will find extremely valuable and that are pertinent...
API, UNIFIED COMMUNICATIONS, CPAAS, UC
Guest Blog: Communication-Enabling Applications with CPaaS
Perhaps the biggest hot topic in business communications today is the integration of communication capabilities into applications, business processes, and workflows using APIs and CPaaS (communication platform as a service). Thanks to CPaaS, which provides cloud-based APIs to developers on an “as a service” basis, communications can be added to the core applications that businesses run on,...
TELECOM, API, UNIFIED COMMUNICATIONS, RESELLER, CPAAS, UC, 2600HZ BLOG
Guest Blog: 7 Practical Ways CPaaS Technology Can Improve Your Business
According to IDC, enterprise spend on CPaaS is forecast to grow from $2 billion in 2017 to $10.9 billion by 2022. When you consider the ease of deployment, custom solutions, and cost-savings, it’s easy to understand why so many companies are looking at CPaaS to improve their business communications.
MSP, BILLING, TELECOMMUNICATIONS, RESELLER, BUSINESS, MANAGED SERVICE PROVIDERS, ONBOARDING
Selling & Onboarding in a Competitive Market: 5 Things You Need to Know
If you’ve ever struggled with onboarding or finding your position in a competitive market, you are definitely not alone. There are many common challenges and limitations resellers face in their day to day when trying to close more business and get new customers up and running. We recently hosted a Go-To-Market Success Panel: How to Sell and Onboard in a Competitive Space, where we addressed...
ERLANG, CODE, TELECOM BLOGS, TELCO BLOG, JOE ARMSTRONG