2600Hz Blog

According to Fortune Business Insights, the global Unified Communications industry is expected to grow from $47.26 billion in 2021 to $113.81 billion by 2028, exhibiting a compound annual growth rate of 13.4%. The growth drivers in this market are an increasing integration of innovative technologies to grow businesses, boosting growth in North America, and mergers and acquisitions to consolidate...

As we settle into another year that looks to be defined by flexible work arrangements, there has been an uptick in conversations about asynchronous collaboration. While it’d be fair to associate asynchronous work with the hybrid office as they’re often discussed in the same breath, it’s actually quite an established idea that most have experienced in any office job. Put simply, asynchronous...

While certainly not as tumultuous as 2020, 2021 still had plenty of change in store for all of us! We saw a return to the office and the emergence of the hybrid workplace, CPaaS gaining massive popularity, and a huge number of mergers and acquisitions within the industry. (Check out our recent industry year in review podcast for more on those topics!) As we reflect on 2021 and look forward to...

Episode 34: The 2021 Industry Roundup Episode

The future of cloud communications is becoming increasingly clear, and it looks set to be driven by CPaaS, or Communications Platform as a Service. In fact, many early adopters are being proven out, with the IDC predicting the CPaaS market to grow from $4.2 billion in 2019 to $17.7 billion in 2024 and 451 Research forecasting the market to hit $21 billion in 2025. With that in mind, let’s quickly...

Episode 33: CPaaS; or, How Did We Get Here?

Episode 32: Cloud Comms US Recap

Industry Insights from the Cloud Comms Summit 2021. Every September, 2600Hz sponsors and attends the Cloud Comms Summit, a leading industry event hosted by Cavell in partnership with the Cloud Communications Alliance. At this year’s event, we gained insight into how the industry has changed throughout 2021 and had a unique opportunity to get an inside look at what’s trending for 2022. Spoiler...

Episode 31: KAZOO & Microsoft Teams

Episode 30: What's New with KAZOO?

Hackathons are sprint coding events, typically running for 48 continuous hours, that give developers the opportunity to tap into that sense of creativity that got them hooked on coding. These events let developers test out ideas they may not have had an opportunity to explore, all while competing in a supportive environment of peers and colleagues. 2600Hz is excited to be sponsoring this year’s ...

Episode 29: SpawnFest!

While the concept of business agility has been around for over 20 years, it’s recently gained traction and popularity as an increasing number of popular companies have adopted an agile model—and for good reason. Business agility enables organizations to quickly adapt to market changes, better meet their customers’ needs, continuously maintain a competitive advantage, and much more. Better yet,...

Customer attrition is a common challenge many businesses face, regardless of the industry. But some industries have higher churn rates than others, such as the telecom industry — according to Statista, the telecom industry saw a churn rate of 21% in 2020, which is alarmingly high. For perspective, while you’ll see various numbers if you Google what a “good” low churn rate is, the general...

Episode 28: Why Brand Loyalty is Key to Success

Managing a Hybrid Workforce

Hybrid Meetings

Following up on our first installment on technology for your hybrid workforce, this week we’re tackling how you can use those investments by focusing on hybrid meetings. We were all there for the explosion of the Zoom craze in early 2020 and, more likely than not, we all inevitably experienced “Zoom fatigue” in the months that followed. An Otter.ai study found that, of the over...

Episode 27: Equity in the Hybrid Workplace

Invest in Tech

As thoughts of a post-pandemic world slowly begin to emerge, return to office (RTO) plans are top of mind for many business leaders these days. The growing need to balance workplace safety with worker preferences has led to the emergence of the hybrid model for RTO. While 2020 certainly showed us that work from home is not for everyone, it also highlighted how some people really...

Episode 26: Why We're Running Out of Phone Numbers

Unexpected Growth of PSTN Uses

When we think of the phone network and how we interact with it, what typically springs to mind are the end-user signaling devices we use, such as our office phones, chat clients, and mobile phones. The connecting fiber that runs through these devices is a move away from what we traditionally think of as the Public Service Telephone Network (PSTN)—the office phones...

2020 was certainly a year for the history books. It was a huge year for communication, technology, and the cloud, as businesses rapidly shifted to remote work. It was a big year for 2600Hz as we pivoted with the market and dedicated ourselves to doing everything we could to bring our partners more remote collaboration tools to help their customers stay connected. As we reflect on 2020 and look...

A few years ago, UCaaS was the telecom buzzword everyone was talking about. It was many business’s first step into cloud communications and the concept of unifying communications was a game changer. Now that many businesses have moved their communications to the cloud and have unified them as much as UCaaS will technologically allow, new pain points have emerged and end users have new demands...

Just like Rome, KAZOO’s Advanced Provisioner wasn’t built in a day. Even though provisioning devices may seem easy and intuitive on the surface, it’s actually quite complicated once you start digging. In reality, it’s a bit of a black hole. Provisioning is hard because there’s no standardization between devices, let alone device manufacturers. Every manufacturer has a different way of crafting...

How quickly could your business pivot its roadmap if your customers' needs changed all of a sudden? If you’re like most businesses, the answer would be: not very quickly, if at all. Even in today’s world of market volatility, many organizations don’t have agility built in to their business model, which is what’s necessary to quickly shift priorities and change course when needed, and to do so...

SMS has come a long way since December 3rd, 1992 when Engineer Neil Papworth sent the first ever text message. While adoption started off slow, by the time SMS turned 20 back in 2012, CNN reported that 8.6 trillion SMS were sent worldwide each year. Today, only 8 years later, it’s reported that 8 trillion SMS are sent worldwide each day. 

As coronavirus continues to spread around the world and across the US, more and more companies are asking their employees to work remotely. While there are obvious advantages to implementing a remote working strategy as a means to help mitigate further spread of the virus, it is easier said than done for many businesses.

E911 compliances changes were signed into law on February 16th, 2018 that require companies to be compliant with E911 revisions. These changes, otherwise known as Kari's Law, are going into effect on February 16th, 2020 and it is imperative that companies be compliant with the revisions. The changes are named after Kari Dunn Hunt who was killed by her estranged husband in a hotel room after her...

Our team is always out and about at different industry event and we recently attended the Cloud Comms Summit in Leesburg, VA hosted by the Cloud Communications Alliance and Cavell Group. There was a lot of talk at the Cloud Comms Summit about the future of new platforms entering the market, so we wanted to share some of the insights we think you will find extremely valuable and that are pertinent...

Perhaps the biggest hot topic in business communications today is the integration of communication capabilities into applications, business processes, and workflows using APIs and CPaaS (communication platform as a service). Thanks to CPaaS, which provides cloud-based APIs to developers on an “as a service” basis, communications can be added to the core applications that businesses run on,...

According to IDC, enterprise spend on CPaaS is forecast to grow from $2 billion in 2017 to $10.9 billion by 2022. When you consider the ease of deployment, custom solutions, and cost-savings, it’s easy to understand why so many companies are looking at CPaaS to improve their business communications.

If you’ve ever struggled with onboarding or finding your position in a competitive market, you are definitely not alone. There are many common challenges and limitations resellers face in their day to day when trying to close more business and get new customers up and running. We recently hosted a Go-To-Market Success Panel: How to Sell and Onboard in a Competitive Space, where we addressed...

With more and more companies looking to expand and grow their business, you may be wondering how to keep up and what strategy is best to go with. To help you make an educated decision I wanted to share a few key benefits that business are realizing when implementing a cap and grow strategy that can help you expand your market in 2019 and beyond.

Here at 2600Hz, we value transparency and communication especially when it comes to important topics that are critical to our Partners and their businesses. As a member of the 2600Hz team, I’m always curious to know what’s going on, what people here are thinking about, and how they feel about consequential topics in telecom. So, I recently sat down with Patrick Sullivan, our COO, to get inside...

There are some very exciting Erlang events coming up in March and we want to make sure you don’t miss them! It’s no secret that Erlang is near and dear to our heart here at 2600Hz. Why? Because, like the battery in an Energizer bunny, it keeps KAZOO (our open core platform) going and going and...you get the idea. Erlang is not only the foundation of KAZOO, but it ensures that KAZOO is a truly...

For a first pass, I wanted to talk about some of the high-level reasons Erlang was chosen for KAZOO back in 2010. Even if you aren't technical I hope you'll find some value in reading this.