2600Hz Blog

Read about cutting edge telephony thought leadership, 2600Hz product updates, customer use cases and more!

Featured Posts

Subscribe to Email Updates

COLLABORATION, CCAAS, CONTACT CENTER SOLUTIONS, AI, GENERATIVE AI, AI ETHICS

July 21, 2023

Beyond Incremental Improvements: Embracing the AI Revolution in CCaaS

Read More

CONTACT CENTER SOLUTIONS, AUTOMATION, AI, CALL CENTER AGENT

May 25, 2023

Takeaways from the Call & Contact Center Expo

Team 2600Hz had the privilege of participating in the Call & Contact Center Expo held in Las Vegas. This premier event serves as a comprehensive platform for companies, organizations, and professionals operating in the customer engagement, IT, and telecommunications sectors. With its broad scope, the expo offered invaluable insights into the latest tools, products, and solutions driving enhanced...
Read More

2600HZ BLOG, CX, COLLABORATION, CALL ANALYTICS, FEEDBACK MANAGEMENT, CONTACT CENTER MANAGERS, CCAAS, CONTACT CENTER SOLUTIONS, CUSTOMER EXPERIENCE MANAGEMENT, CALL RECORDING, WORKFORCE MANAGEMENT, SCALABILITY, AUTOMATION

December 12, 2022

Five Reasons Why CCaaS Investments Are Soaring

During a time of economic downturn, contact centers are forced to do more with less. Even though this may sound difficult, it is entirely possibly with cloud solutions. The benefits of the cloud are reemerging, such as lower upfront costs, reduced IT staffing, and instant software updates. As a result, CCaaS investments are soaring. Those businesses who recognize the importance of the customer...
Read More
All posts

STAY UP TO DATE WITH WHAT'S NEW
  • youtube
  • linkedin

©2023 2600Hz | ALL RIGHTS RESERVED       Privacy Policy