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COLLABORATION, CCAAS, CONTACT CENTER SOLUTIONS, AI, GENERATIVE AI, AI ETHICS

July 21, 2023

Beyond Incremental Improvements: Embracing the AI Revolution in CCaaS

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UCAAS, CLOUD COMMUNICATIONS, APIS, AI, CLOUD COLLABORATION

July 10, 2023

Three Key Factors Driving the Acceleration of Cloud Communications

There is a widespread belief that cloud communications platforms are becoming increasingly similar in terms of features and other capabilities (e.g., extensibility, reliability). This perception of the cloud comms market led Elka Popova, Vice President and Senior Fellow for Information and Communications Technologies at  Frost & Sullivan, to ask a group of telecom panelists at  Cloud Connections...
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KAZOO, AI, PRIVACY CONSIDERATIONS, AI SAFETY, AI ETHICS

June 30, 2023

Ethical AI / Telecom / Spiderman

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CONTACT CENTER SOLUTIONS, AUTOMATION, AI, CALL CENTER AGENT

May 25, 2023

Takeaways from the Call & Contact Center Expo

Team 2600Hz had the privilege of participating in the Call & Contact Center Expo held in Las Vegas. This premier event serves as a comprehensive platform for companies, organizations, and professionals operating in the customer engagement, IT, and telecommunications sectors. With its broad scope, the expo offered invaluable insights into the latest tools, products, and solutions driving enhanced...
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