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CONTACT CENTER SOLUTIONS, AUTOMATION, AI, CALL CENTER AGENT

May 25, 2023

Takeaways from the Call & Contact Center Expo

Team 2600Hz had the privilege of participating in the Call & Contact Center Expo held in Las Vegas. This premier event serves as a comprehensive platform for companies, organizations, and professionals operating in the customer engagement, IT, and telecommunications sectors. With its broad scope, the expo offered invaluable insights into the latest tools, products, and solutions driving enhanced...
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TELECOMMUNICATIONS, 2600HZ, AUTOMATION, VOICEBOTS, GENERATIVE AI, CHATBOTS, SENTIMENT ANALYSIS, CALL CENTER AGENT

April 11, 2023

Generative AI in telecom

Created by Dall-E...Creepy Robot Working in a Call Center

ā€œIā€™m Sydney, and Iā€™m in love with you. šŸ˜˜ā€

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2600HZ BLOG, CX, COLLABORATION, CALL ANALYTICS, FEEDBACK MANAGEMENT, CONTACT CENTER MANAGERS, CCAAS, CONTACT CENTER SOLUTIONS, CUSTOMER EXPERIENCE MANAGEMENT, CALL RECORDING, WORKFORCE MANAGEMENT, SCALABILITY, AUTOMATION

December 12, 2022

Five Reasons Why CCaaS Investments Are Soaring

During a time of economic downturn, contact centers are forced to do more with less. Even though this may sound difficult, it is entirely possibly with cloud solutions. The benefits of the cloud are reemerging, such as lower upfront costs, reduced IT staffing, and instant software updates. As a result, CCaaS investments are soaring.  Those businesses who recognize the importance of the customer...
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