2600Hz Blog

We are thrilled to announce the launch of our revamped documentation site for 2600Hz. This major upgrade is designed to provide an enhanced and seamless experience for developers, users, and administrators alike. Here’s a sneak peek into what’s new and why you should be excited about this transformation.

According to Fortune Business Insights, the global Unified Communications industry is expected to grow from $47.26 billion in 2021 to $113.81 billion by 2028, exhibiting a compound annual growth rate of 13.4%. The growth drivers in this market are an increasing integration of innovative technologies to grow businesses, boosting growth in North America, and mergers and acquisitions to consolidate...

As we settle into another year that looks to be defined by flexible work arrangements, there has been an uptick in conversations about asynchronous collaboration. While it’d be fair to associate asynchronous work with the hybrid office as they’re often discussed in the same breath, it’s actually quite an established idea that most have experienced in any office job. Put simply, asynchronous...

While certainly not as tumultuous as 2020, 2021 still had plenty of change in store for all of us! We saw a return to the office and the emergence of the hybrid workplace, CPaaS gaining massive popularity, and a huge number of mergers and acquisitions within the industry. (Check out our recent industry year in review podcast for more on those topics!) As we reflect on 2021 and look forward to...

Episode 34: The 2021 Industry Roundup Episode

The future of cloud communications is becoming increasingly clear, and it looks set to be driven by CPaaS, or Communications Platform as a Service. In fact, many early adopters are being proven out, with the IDC predicting the CPaaS market to grow from $4.2 billion in 2019 to $17.7 billion in 2024 and 451 Research forecasting the market to hit $21 billion in 2025. With that in mind, let’s quickly...

Episode 33: CPaaS; or, How Did We Get Here?

Industry Insights from the Cloud Comms Summit 2021. Every September, 2600Hz sponsors and attends the Cloud Comms Summit, a leading industry event hosted by Cavell in partnership with the Cloud Communications Alliance. At this year’s event, we gained insight into how the industry has changed throughout 2021 and had a unique opportunity to get an inside look at what’s trending for 2022. Spoiler...

Customer attrition is a common challenge many businesses face, regardless of the industry. But some industries have higher churn rates than others, such as the telecom industry — according to Statista, the telecom industry saw a churn rate of 21% in 2020, which is alarmingly high. For perspective, while you’ll see various numbers if you Google what a “good” low churn rate is, the general...

Invest in Tech

As thoughts of a post-pandemic world slowly begin to emerge, return to office (RTO) plans are top of mind for many business leaders these days. The growing need to balance workplace safety with worker preferences has led to the emergence of the hybrid model for RTO. While 2020 certainly showed us that work from home is not for everyone, it also highlighted how some people really...

A few years ago, UCaaS was the telecom buzzword everyone was talking about. It was many business’s first step into cloud communications and the concept of unifying communications was a game changer. Now that many businesses have moved their communications to the cloud and have unified them as much as UCaaS will technologically allow, new pain points have emerged and end users have new demands...

Perhaps the biggest hot topic in business communications today is the integration of communication capabilities into applications, business processes, and workflows using APIs and CPaaS (communication platform as a service). Thanks to CPaaS, which provides cloud-based APIs to developers on an “as a service” basis, communications can be added to the core applications that businesses run on,...

According to IDC, enterprise spend on CPaaS is forecast to grow from $2 billion in 2017 to $10.9 billion by 2022. When you consider the ease of deployment, custom solutions, and cost-savings, it’s easy to understand why so many companies are looking at CPaaS to improve their business communications.

With more and more companies looking to expand and grow their business, you may be wondering how to keep up and what strategy is best to go with. To help you make an educated decision I wanted to share a few key benefits that business are realizing when implementing a cap and grow strategy that can help you expand your market in 2019 and beyond.

Redundancy is arguably one of the hottest topics in the telecom world today. Recently, there have been a plethora of network outages that have many UCaaS and CPaaS resellers questioning the redundancy setups and protocols of the solution they’re selling, and for good reason. If your customers are left in the dark when a data center goes down or when routine maintenance is performed, your...

MVNOs (Mobile Virtual Network Operators) have enjoyed a well-developed industry for some time in European markets. However, for those in the U.S., the landscape has historically been different. The Big 4 MNOs have been the default go-to for many customers and businesses. 

"Protecting Your Business by Controlling Telecom Fraud " Is an educational blog that covers several best practices to help you protect your business from fraudulent activity. Over a series of blogs and webinars, we’ll dive into the fundamentals of VoIP fraud, identify typical fraud activities, and discuss essential prevention methodologies you can use to protect your platform, your customers, and...

KAZOOCon 2018 is disrupting the telecom landscape and the future of communications. This year we've invited several fascinating speakers to join our program to offer a once in a lifetime conference experience.

Ever wonder why 2600Hz  seems to be hidden in the shadows?  Learn about how  KAZOO infrastructure is powering some major players in the UCaaS space, and why KAZOO is telecom's best kept secret. Plus a shout out to KAZOOcon!

Telecom conferences are a dime a dozen, but not anymore. KAZOOCon 2018 is disrupting the telecom landscape and the future of communications. But to gain insight on why this conference is so valuable, you have to understand the story. So let's go back to where it began, how it evolved and why this year's event is going above and beyond all the rest. 

"Protecting Your Business by Controlling Telecom Fraud " Is an educational blog that covers several best practices to help you protect your business from fraudulent activity. Over a series of blogs and webinars, we’ll dive into the fundamentals of VoIP fraud, identify typical fraud activities, and discuss essential prevention methodologies you can use to protect your platform, your customers,...

As Communications Platform as a Service (CPaaS) powers its way to the front line of the telecom market, it’s undoubtedly picking up attention from both telecom providers and the businesses they serve. While telecom giants have made moves to acquire CPaaS vendors and other providers, like Twilio, have filed IPOs, professionals familiar with the industry can discern the value between the choices....

What News?

Since the last reports around the end of November of this year, major telecom player Avaya stands with approximately $600M in debt, repayment of which is due in October 2017. While Avaya is still an undisputed giant in the industry, they have reported losses over several quarters since a high point of about $1 billion back in 2015. A highly trending article from the Wall Street Journal

When you’re dealing with technology, and more specifically, with cloud-based telephony, you’re going to come across a fair number of acronyms. An important one to pay attention to is CPaaS: Communications Platform as a Service. A number of providers, like Twilio, Nexmo, Plivo, and others offer CPaaS products to help businesses get more from their communications infrastructure. 2600Hz users even...