We are thrilled to announce the launch of our revamped documentation site for 2600Hz. This major upgrade is designed to provide an enhanced and seamless experience for developers, users, and administrators alike. Here’s a sneak peek into what’s new and why you should be excited about this transformation.
BUSINESS COMMUNICATIONS, CLOUD COMPUTING, UCAAS, 2600HZ, CLOUD COMMUNICATIONS, CPAAS, 2600HZ BLOG, TELECOM BLOG, MICROSOFT TEAMS, CCAAS, CLOUD COLLABORATION, METASWITCH, MAX UC
June
25,
2024
“Fish are friends, not food!” How Carriers Can Keep Swimming as Metaswitch Goes Belly Up
by Chris Burgy, Senior Vice President of Corporate Development at Ooma
Microsoft sometimes reminds me of Bruce the Shark from “Finding Nemo,” the character who keeps repeating “Fish are friends, not food” before getting a whiff of blood and going into a wild feeding frenzy.
Seriously, I believe Microsoft wants to have good relationships with its partners – including telecom providers – and...
2600HZ BLOG, CX, COLLABORATION, CALL ANALYTICS, FEEDBACK MANAGEMENT, CONTACT CENTER MANAGERS, CCAAS, CONTACT CENTER SOLUTIONS, CUSTOMER EXPERIENCE MANAGEMENT, CALL RECORDING, WORKFORCE MANAGEMENT, SCALABILITY, AUTOMATION
December
12,
2022
Five Reasons Why CCaaS Investments Are Soaring
During a time of economic downturn, contact centers are forced to do more with less. Even though this may sound difficult, it is entirely possibly with cloud solutions. The benefits of the cloud are reemerging, such as lower upfront costs, reduced IT staffing, and instant software updates. As a result, CCaaS investments are soaring. Those businesses who recognize the importance of the customer...
