By Chris Kerber, Marketing Director at Ooma
Managed service providers searching for a communications platform to offer their customers are faced with many options, often without any clarity on how to find the best choice.
When it comes to deciding between NetSapiens and 2600Hz, two leaders in the field, it helps to know what look for. You can probably guess my ultimate recommendation because I work for 2600Hz, an Ooma company, but we don’t expect you to simply take our word for it.
Instead, here are seven savvy questions you should ask when considering NetSapiens.
- How often has NetSapiens increased prices in the last three years? NetSapiens, according to its customers, has recently jacked up prices several times. That doesn’t necessarily mean prices will continue to go up, but it’s still important to be aware of NetSapiens’ track record.
- Is NetSapiens investing enough in R&D to maintain leadership? Crexendo, the parent company of NetSapiens, spent $5.6 million on research and development in calendar year 2024. Ooma, by comparison, spent more than double that amount – $12.6 million in the fiscal year ended January 31, 2025.
- Is there a full range of documentation, including material for end users? Technical specifications and manuals for engineers and developers are table stakes for a communications platform, but are there also user guides and tutorials for end users? If not, you’ll have the added burden of creating this material yourself.
- Is there a comprehensive CPaaS feature set? Make a list of all the CPaaS features you expect from your platform of choice and confirm that NetSapiens checks all the boxes.
- Is there support for Websockets? Websockets is a crucial tool for automating two-way interactions within a communications platform, making it easy to set up features such a real-time events and analytics. Needless to say, 2600Hz is fully integrated with Websockets.
- Are setting up call flows a drag? Create a typical scenario for a complex call flow with multiple routing options. Then ask for a demo of setting up that call flow with NetSapiens. The process should be drag-and-drop simple, as it is with the visual editor built into 2600Hz, to increase efficiency and reduce training time for customers.
- Is there automation for call handling? Beyond call flows, you should look for tools that automate call handling for use cases such as interactive voice response, call transcription and fraud detection – making it much easier to respond to customer requests as they scale their deployments over time. One example of this automation is the Pivot tool included in 2600Hz.
Of course, you should put these same questions to Ooma. Drop us a line at sales@2600hz.com and we’ll be glad to tell you our side of the NetSapiens vs. 2600Hz story.
