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CRM, CPAAS, CX, MICROSOFT TEAMS

October 08, 2021

What’s Trending for 2022: CPaaS, CX, and Microsoft Teams

Industry Insights from the Cloud Comms Summit 2021. Every September, 2600Hz sponsors and attends the Cloud Comms Summit, a leading industry event hosted by Cavell in partnership with the Cloud Communications Alliance. At this year’s event, we gained insight into how the industry has changed throughout 2021 and had a unique opportunity to get an inside look at what’s trending for 2022. Spoiler...

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BUSINESS COMMUNICATIONS, BUSINESS, CX

July 07, 2021

How Cloud Comms Providers Can Benefit from Business Agility

While the concept of business agility has been around for over 20 years, it’s recently gained traction and popularity as an increasing number of popular companies have adopted an agile model—and for good reason. Business agility enables organizations to quickly adapt to market changes, better meet their customers’ needs, continuously maintain a competitive advantage, and much more. Better yet,...

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CLOUD COMMUNICATIONS, FEATURED, CPAAS, CX

June 15, 2021

Why Cloud Comms Providers Are Seeing High Customer Attrition

Customer attrition is a common challenge many businesses face, regardless of the industry. But some industries have higher churn rates than others, such as the telecom industry — according to Statista, the telecom industry saw a churn rate of 21% in 2020, which is alarmingly high. For perspective, while you’ll see various numbers if you Google what a “good” low churn rate is, the general...

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BUSINESS COMMUNICATIONS, CPAAS, UC, CX

September 25, 2020

How To Stand Out & Capture Market Value

Industry Insights from the Cloud Comms Summit 2020. Last week we attended the Cloud Comms Summit, an annual event hosted by the Cloud Communications Alliance and Cavell Group. This year’s event was virtual, but still provided ample networking opportunities and a variety of panel discussions and presentations during which we gained valuable insights.
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