Open source has long been considered a launchpad for developers and innovators. With a stable foundation in place, programmers could build out their own applications. The resulting products deliver all the desired functionality without a high degree of concern for reliability. It’s a way for businesses to fit into a niche and better serve their customers.
Now that 2600Hz has entered the CPaaS market via KAZOO and PIVOT, we were wondering - has anyone ever done a side-by-side comparison of the biggest CPaaS players? Who’s got an edge in the market? Do their platforms vary based on functionality, or does the big differentiator come from customer support?
The business customer today has different challenges, motivations, and needs than those who needed simple Plain Old Telephone Service (POTS) back in the day. Luckily, voice resellers have a wide array of products that can help them meet those needs. Cloud-based VoIP and unified communications technology comes packed with diverse features, new levels of scalability, and meets world-class...
When most call center managers set performance benchmarks, they’re focused on a set of broader goals. For example, picking up a customer call after twenty seconds versus ten probably won’t affect the ultimate outcome of the call. Examine those measurements at scale, however, and you could find some serious implications for productivity. Call center quality management is key to delivering...
As Communications Platform as a Service (CPaaS) powers its way to the front line of the telecom market, it’s undoubtedly picking up attention from both telecom providers and the businesses they serve. While telecom giants have made moves to acquire CPaaS vendors and other providers, like Twilio, have filed IPOs, professionals familiar with the industry can discern the value between the...
Since the last reports around the end of November of this year, major telecom player Avaya stands with approximately $600M in debt, repayment of which is due in October 2017. While Avaya is still an undisputed giant in the industry, they have reported losses over several quarters since a high point of about $1 billion back in 2015. A highly trending article from the Wall Street...
When you’re dealing with technology, and more specifically, with cloud-based telephony, you’re going to come across a fair number of acronyms. An important one to pay attention to is CPaaS: Communications Platform as a Service. A number of providers, like Twilio, Nexmo, Plivo, and others offer CPaaS products to help businesses get more from their communications infrastructure. 2600Hz users...
Women Who Code Portland (WWCPDX) is the local chapter Women Who Code (WWC) - a global nonprofit dedicated to helping women to not only excel in their tech careers, but to provide paths into leadership opportunities. WWCPDX is a very active chapter and supports multiple events each month.There are lunches, study groups, networking events, and plenty of opportunities to give back to our...
When introducing customers to any new technology, there are bound to be doubts about its benefits. In the case of unified communications technology, resellers will often hit an objection or two on the first pass. The most common objections, however, can usually be countered with a little customer education. Here are five of the most common objections sales people will come across and some tips...
Earlier this month PDXWIT (Portland Women in Tech) hosted a workshop by our very own lead software architect - James Aimonetti titled, "Demystifying Telecom". James has been a member of the 2600Hz team since 2010, and as the lead software architect of KAZOO, James has quite a bit of telecom development expertise to share.
"Demystifying Telecom" was a talk that focused on providing an entry...
There are many options on the market for enterprise communications. It’s easy to get distracted by nice-to-have features and easier still to get bogged down in competitive pricing. The problem for VoIP resellers is that they need to be confident in their service offering right from the first pitch. To determine if your offering is a modern and capable voice system that’s reliable and flexible...
There’s always an opportunity for a business to expand its offerings. Voice over IP (VoIP) telephony is unique in that it can be added to nearly any technology reseller’s repertoire. The training required to understand the fundamentals of VoIP is relatively low compared to other technologies, and wholesale vendors are usually there to support their reseller network with any troubleshooting,...
We had a great time sharing news and ideas with others at KazooCon this year in San Francisco. It’s possible, however, that we may have thrown too much information at you, so we wanted to take an opportunity and break down some of the highlights of the event. For our beloved attendees and the friends who couldn’t make it, here’s the inside scoop:
Since Kazoo 4.0 is currently being polished for release, we thought it was a good time to discuss some of the new features that will be available when your system is upgraded.
There’s a slew of new updates to come in the neatly wrapped package that is Kazoo 4.0.
Enterprise businesses are too big to rely on copper-wire telephone service anymore, so they use the cloud as a platform for their voice systems. Cloud, however, seems to still be regarded as an amorphous term in 2016, so let’s provide some simplified definitions around key terms regarding cloud communications and clear the air.
When enterprise businesses search for a voice solution, a complete cloud communications solution is frequently presented as an option.
We’re so excited to officially announce sponsors and the agenda for KazooCon 2016. The event will be hosted on October 17th – 18th at Broadway Studios in San Francisco, CA. Inspired by Kazoo’s VoIP open-source platform and hosted by 2600Hz, KazooCon brings together developers, managed service providers, carriers and telecom evangelists to create unified communications systems.
Imagine this: You’re on the phone with a customer, nailing down your VoIP deal, when you say, “Alright, I’ll set you up in the XYZ user portal and you’ll be good to go!.” The customer responds, “XYZ? What’s that? You don’t make your own products?”
How is media handled?
When we talk about media, we are talking about the audio packets going to and from an endpoint, where an endpoint could be your desk phone, fax machine, an upstream carrier, etc.
Let's assume you're calling a number not managed by the Kazoo installation.
When we gather for KazooCon 2016 on October 17 & 18, we, as a community of voice resellers, do more than just network and evangelize our products. Together we solve problems and bring about change to the business voice industry. Collaboration is one of the single most powerful actions we can take.
Nexmo operates a cloud communications platform that develops APIs for SMS, voice, and phone verifications. In June 2016, Vonage acquired Nexmo, positioning the combined company as a best-in-class leader across the two dominant modes of communication today – voice and messaging.
1. GROW YOUR BRAND
With a white-label provider, you can sell VoIP services under your own brand. This allows you to sell the services as though they are your own, without actually having to invest the time and money into building your own platform.
Today, the core architects of the Kazoo platform are in Milwaukee, WI working with the amazing FreeSWITCH team. The FreeSWITCH team runs an awesome open-source project that is on the bleeding edge of communications - always.
San Francisco, CA - April 1st, 2016 - With skyrocketing demand for integrations between different services, 2600Hz is staying ahead of the competition with a unique integration named “Carrier Pigeons”.
Open-Source is an enormous component of what powers 2600Hz. Not only are we supporting and contributing to other open-source projects, the Kazoo platform is open-source.
The Accounts Manager App is a dynamic web portal providing multi-tenant functionality for worry-free scaling. Manage all of your accounts, and provide granular control to ensure customers have an enjoyable experience.
People love to talk about scale. Some vendors pitch that their systems easily support 100,000 simultaneous calls, or 500 calls per second, etc. The reality is, in the real world, people’s behaviors vary and the feature sets they use can cut these numbers down quickly.
In a competitive market, high quality voice services alone are rarely enough. Lon Baker speaks about the customer lifecycle, back office systems from Sales to CRM to deployment, and how to drive profitable growth while delivering an excellent customer experience.
The team at ThinQ show how to set up your routing profile, carrier selection, high volume traffic management, and LCR routing.
CTO Karl Anderson discusses the state of Kazoo. This includes integrations with FreeSWITCH, erlang, and Kamailio. Reseller milestones include the release of whitelabeling, webhooks, migration, carriers, debugging, account management and more.
The Voxter team discuss code contributions to the Kazoo platform, discuss how they are utilizing the platform, and give an in-depth demo of WhApps.
The SmartPBX App combines comprehensive PBX functionality with user-friendly interface. Set up new users in minutes, manage all of your accounts, reduce installation and labor costs, and provide business-specific user features. All services are controlled via API’s, allowing you to extend the App functionality as needed. Within the interface you have the ability to create, manage, and remove...
We’re slightly more than 20 days away from KazooCon 2015 and we want you here to see the power and scalability of our new VoIP platform firsthand. So if you are still on the fence on attending, we’re revealing the top ten reasons why you need to attend the Unified Communications Revolution. Early-bird pricing ends on Sunday, September 20th, so register now and save money. So what are you...
PRODUCT/ FEATURE IMPROVEMENTS
It is hard to stress how exciting this version release is for our resellers, who are passionate about the end user experience. Some of the requests came through our community, who helped us beta test before launch, and deserve a hand for kicking the tires! Some major highlights: