2600Hz Blog

KAZOOCon 2018 is disrupting the telecom landscape and the future of communications. This year we've invited several fascinating speakers to join our program to offer a once in a lifetime conference experience.

Ever wonder why 2600Hz  seems to be hidden in the shadows?  Learn about how  KAZOO infrastructure is powering some major players in the UCaaS space, and why KAZOO is telecom's best kept secret. Plus a shout out to KAZOOcon!

Telecom conferences are a dime a dozen, but not anymore. KAZOOCon 2018 is disrupting the telecom landscape and the future of communications. But to gain insight on why this conference is so valuable, you have to understand the story. So let's go back to where it began, how it evolved and why this year's event is going above and beyond all the rest. 

On Monday, Cisco announced that it is acquiring BroadSoft for $1.9 billion, in an effort to move away from routing and switching and to boost its collaboration tools. The acquisition gives Cisco UCaaS capabilities via BroadSoft’s BroadWorks and BroadCloud services, which Cisco will likely tie into their own communications solution, Spark.  

Since the news broke on the Meltdown and Spectre security vulnerabilities, there have been many questions surrounding the risks and how to protect yourself. As a telecom software company, we have many years of experience dealing with security threats but have never witnessed one quite like this. Fortunately, because of our unique architecture, these vulnerabilities have minimal impact on our...

This year we are proud and excited to announce that we are sponsoring the Telecom Infra Project (TIP) Summit in Santa Clara! But you may ask yourself, what the heck is TIP anyways. So we figured we’d dive into how the Telecom Infra Project is making waves and why those within the communications industry should pay attention.

Another day, another telco merger! Last weekCisco announced it bought BroadSoftfor $1.9 billion dollars, this week Genband and Sonus have announced the completion of their merger into a new company called Ribbon Communications. Former Sonus and Genband shareholders each own approximately 50% of the parent company, which had approximately 102 million shares outstanding post close. Genband’s...

Across the communications industry, it’s fairly common to hear or read about “distributed systems”. Yet, more often than not, as you dive deeper under the hood, the term doesn’t accurately describe the architecture/capabilities. In reality, most offer what is known as a “Hot Standby”. To better understand the differences of the two strategies, let’s first dive into how and why carriers build...

In case you missed it, we recently announced our new Mobile Virtual Network Operator (MVNO) offering. 2600Hz has utilized one of the nation’s top cellular networks to offer voice and data services. Given how fragmented the telecom landscape is, this is a revolutionary accomplishment.

In light of Uber’s recent decision to refocus their messaging services from Twilio to internal tools, Twilio’s shares have dropped by 30%. This does not come as a surprise considering Uber is their largest client. 

Twilio’s business model is built on a small number of reusable APIs that initially took the communications and developer communities by storm. This was due to qualities such as ease of...

Once upon a time, there was a venturesome, open communications company that dreamed of pioneering a new kind of mobile solution. A solution, that would enable service providers to sell mobile business services, which could seamlessly integrate across multiple PBX platforms and provide an unparallelled business communications experience. However, as the venture unfolded, the reality became clear:...

Open source has long been considered a launchpad for developers and innovators. With a stable foundation in place, programmers could build out their own applications. The resulting products deliver all the desired functionality without a high degree of concern for reliability. It’s a way for businesses to fit into a niche and better serve their customers.

Now that 2600Hz has entered the CPaaS market via KAZOO and PIVOT, we were wondering - has anyone ever done a side-by-side comparison of the biggest CPaaS players? Who’s got an edge in the market? Do their platforms vary based on functionality, or does the big differentiator come from customer support?

The business customer today has different challenges, motivations, and needs than those who needed simple Plain Old Telephone Service (POTS) back in the day. Luckily, voice resellers have a wide array of products that can help them meet those needs. Cloud-based VoIP and unified communications technology comes packed with diverse features, new levels of scalability, and meets world-class...

When most call center managers set performance benchmarks, they’re focused on a set of broader goals. For example, picking up a customer call after twenty seconds versus ten probably won’t affect the ultimate outcome of the call. Examine those measurements at scale, however, and you could find some serious implications for productivity. Call center quality management is key to delivering better...

When introducing customers to any new technology, there are bound to be doubts about its benefits. In the case of unified communications technology, resellers will often hit an objection or two on the first pass. The most common objections, however, can usually be countered with a little customer education. Here are five of the most common objections sales people will come across and some tips...

Earlier this month PDXWIT (Portland Women in Tech) hosted a workshop by our very own lead software architect - James Aimonetti titled, "Demystifying Telecom". James has been a member of the 2600Hz team since 2010, and as the lead software architect of KAZOO, James has quite a bit of telecom development expertise to share.

"Demystifying Telecom" was a talk that focused on providing an entry point...

There are many options on the market for enterprise communications. It’s easy to get distracted by nice-to-have features and easier still to get bogged down in competitive pricing. The problem for VoIP resellers is that they need to be confident in their service offering right from the first pitch. To determine if your offering is a modern and capable voice system that’s reliable and flexible...

We had a great time sharing news and ideas with others at KazooCon this year in San Francisco. It’s possible, however, that we may have thrown too much information at you, so we wanted to take an opportunity and break down some of the highlights of the event. For our beloved attendees and the friends who couldn’t make it, here’s the inside scoop:

Since Kazoo 4.0 is currently being polished for release, we thought it was a good time to discuss some of the new features that will be available when your system is upgraded.

There’s a slew of new updates to come in the neatly wrapped package that is Kazoo 4.0.

Enterprise businesses are too big to rely on copper-wire telephone service anymore, so they use the cloud as a platform for their voice systems. Cloud, however, seems to still be regarded as an amorphous term in 2016, so let’s provide some simplified definitions around key terms regarding cloud communications and clear the air.

When enterprise businesses search for a voice solution, a complete cloud communications solution is frequently presented as an option.

Imagine this: You’re on the phone with a customer, nailing down your VoIP deal, when you say, “Alright, I’ll set you up in the XYZ user portal and you’ll be good to go!.” The customer responds, “XYZ? What’s that? You don’t make your own products?”

Google’s foray into the Voice market has made a mess of text messaging. Don’t believe us? Check out this laundry list of complaints that go well into the hundreds