Redundancy is arguably one of the hottest topics in the telecom world today. Recently, there have been a plethora of network outages that have many UCaaS and CPaaS resellers questioning the redundancy setups and protocols of the solution they’re selling, and for good reason. If your customers are left in the dark when a data center goes down or when routine maintenance is performed, your reputation and the loyalty of your customers are on the line.  

With a truly redundant solution, business can go on as usual no matter what. But that’s the key - a truly redundant solution is needed and, unfortunately, not all redundancies are created equal. Most solutions in the market are NOT truly redundant despite their claims of redundancy.

There are important behind-the-scenes differences between the majority of solutions claiming redundancy and a solution that is truly redundant. Taking these differences into consideration when evaluating UCaaS and CPaaS solutions can make or break your business because when a solution claims redundancy (but is not truly redundant) and a switch goes down, while some features or functionality may still work, the majority won’t. For example, a sales executive might still be able to make outbound calls but inbound calls can’t be received, leaving the prospect he or she has been trying to close for months frustrated when calling to request a contract, and moving on to the next vendor. But with a truly redundant solution, all features and functionality will work as normal even when a switch goes down.

So, how do you know if a solution is truly redundant or not? What are the key behind-the-scenes differences that make a solution truly redundant? Our white paper, Why Not All Redundancies Are Created Equal, will answer your redundancy questions and takes a deep dive look at the most important behind-the-scenes differences between the majority of solutions claiming redundancy and a solution that is truly redundant.