The cloud brings your phone calls and number wherever you are
In the Bay Area today, many employees commuting from the East Bay into San Francisco were stranded in the East Bay once a fire near a central BART station shut down the line completely for most of Thursday morning and afternoon. Hundreds packed themselves into their carpools and buses, but many others avoided the rush and madness of crossing the Bay Bridge and opted to work from home or a cafe.
On a day like this, wouldn’t it be nice if your calls could be temporarily forwarded to your mobile or home phone? And if you could control and edit your phone system to do this without having to wait in the queue of your office’s one IT guy? Your personal cell phone number is a bit too private and holding a call over Skype can be a bit unprofessional.
With 2600hz, having your work calls forwarded to another number is very simple. All it requires is a quick change in the user portal. Regardless of whether you’re the administrator or just the user of the account, you will be given the options in the user portal to edit your personal information pertaining to voicemail to email, and call forwarding.
Here’s the call flow of a very small shop. Let’s say Molly is the user who had to work remotely today due to the BART shutdown.
If Molly wanted all her work calls to be forwarded to her cell phone today, all she would have to do is go to the user portal. Once she found her information (individual users would only be able to see their account, and no one else’s), she could click on Advanced.
Under the advanced tab, she can see all the extra options and nitty gritty details of how she can control and manage her account. Here, she can edit anything ranging from voicemail to email to call forwarding.
Note: This is an account administrator’s view of Molly’s account. Molly would have access to a much simpler version, the User Portal.
Once she clicks on the Call Forwarding tab, she simply checks the box to enable it and then add the number of the phone at which she will be accessible during the day. Calls are forwarded immediately after enabling (and saving!) the call forwarding option. At the end of the work day, she would simply go back into the user portal and undo the call forwarding rules to have her desk phone back to normal tomorrow when she’s back in the office. All her callers and customers would have no idea that she was answering from a separate location.
With cloud services like Evernote bringing your text files everywhere and email being accessible anywhere, shouldn’t your phone number (and the calls being routed to that number) be accessible for you wherever you are? We think so.
To sign up for an account, visit apps.2600hz.com.